To Our Customers
As we all continue to adjust our daily lives during the COVID-19 situation, we want you to know that every decision we make in the coming days will, of course, put your health, and the health of our employees first.
To that note, we are making a number of adjustments to make sure we can continue to meet our commitments to you as we navigate this ongoing situation together:
The safety of our employees during this time is a priority. We have asked our employees normally based in our Maidstone head office to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home from school, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.
There is a dedicated group who continue to work in our Factory and Distribution centre in Loughborough to manufacture, prepare and ship your orders. Enhanced hygiene process and adjusted staffing hours have been implemented in all of these locations, but as a consequence our usual speedy delivery service is running at a slightly slower pace. We are working hard to get your orders delivered to you. Additionally, we are working closely with our delivery service providers to ensure safe contactless doorstep delivery of your orders.
We will continue to do our very best to support you and hopefully bring some small comfort to your everyday. Thank you in advance for your patience and understanding.
All of us at Jewelultra, manufacturers of Diamondbrite.